AXIS Launches Incident Commander: Rapid Response for Cyber Policyholders Hit by a Cyber Incident

Company Release - 6/20/2024 9:00 AM ET
PEMBROKE, Bermuda June 20, 2024 – AXIS Capital Holdings Limited (“AXIS Capital” or “AXIS” or the “Company”) (NYSE: AXS) today announced the launch of a new service for US-based, direct primary cyber insurance customers – AXIS Cyber Incident Commander.  
With a focus on speed of response, Incident Commander provides policyholders who are hit with a cyber incident with a single point of contact to access immediate guidance from experienced cyber experts.  
“By providing streamlined, rapid access to the services customers need in a cyber incident, AXIS Cyber Incident Commander aims to help get businesses back up and running more quickly, minimize the impact of the incident, and reduce the stress in what can be a complex and unnerving process,” said David Shluger, Head of Cyber Risk Advisory at AXIS.    
Services available through Incident Commander include legal counsel, digital forensics, incident response, and crisis and reputational management. These are provided by AXIS approved, trusted third-party vendors that already work closely with the AXIS Cyber Risk Advisory and Cyber Claims team in supporting customers towards a recovery after an incident.  
Available 24 hours a day, 365 days a year, Incident Commander’s complimentary, rapid triage and support services can be accessed by email or phone. The service is available from the moment an incident occurs and throughout the process, until the point where the case can be seamlessly transferred to the Cyber Claims team to manage the onward claims process.  
As part of AXIS Cyber Risk Advisory, Incident Commander will be led by Nicholas P.R. Steinmann.  With a background in digital forensics and incident response, Mr. Steinmann joined AXIS in May 2024 and is based in New York.  
Lori Bailey, Head of Global Cyber & Technology at AXIS, added: “Elevating understanding of cyber threats and how to strengthen defenses against them is at the heart of what we do within AXIS Cyber Risk Advisory. The launch of Incident Commander, and the appointment of Nick to our team, enables us to expand the risk advisory solutions we provide to help businesses prepare, protect, and respond to cyber risks amid an evolving cyber risk landscape.”  

About AXIS Capital

AXIS Capital, through its operating subsidiaries, is a global specialty underwriter and provider of insurance and reinsurance solutions. The Company has shareholders' equity of $5.3 billion at December 31, 2023 and locations in Bermuda, the United States, Europe, Singapore and Canada. Its operating subsidiaries have been assigned a financial strength rating of "A+" ("Strong") by Standard & Poor's and "A" ("Excellent") by A.M. Best. For more information about AXIS Capital, visit our website at Follow AXIS Capital on LinkedIn and X Corp.


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Cliff Gallant
AXIS Capital Holdings Limited
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+1 415 262 6843


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AXIS Capital Holdings Limited
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